As a company that provides customers with new homes—something so personal and special to each individual—we understand how important it is to get things right. And that’s why Brookfield Residential Southern California does our best to go above and beyond in every step of the home buying process, including reading Brookfield SoCal reviews and thoughtfully taking the reviews into account to better serve our homebuyers.
In today’s digital age, consumers have an array of platforms to share their experiences with millions of individuals across the world, something we consider when creating our objectives for every project. It is always our goal to exceed expectations at every touchpoint and work diligently to continuously improve our products and services. One of the many ways that the team accomplishes this is by looking at Brookfield SoCal reviews. We do this to see what we’re doing right and where we can improve our processes. It’s all about listening to our buyers to ensure the homes and communities we build are filled with the qualities, spaces and features that make everyday life more enjoyable.
To make sure homeowners have a pleasant and rewarding home buying experience, our representatives are there to ensure that this process is seamless, hassle-free and as smooth as possible. Every Brookfield SoCal home comes with access to the MyBrookfield Homeowner Portal, an online resource for everything homeowners need or want to know. They can easily contact customer care, receive notifications and see the progress on their new home as it takes shape.
To ensure that homeowners are happy, even after they’ve moved into their brand new home, Brookfield SoCal distributes three surveys to their customers. These reviews provide invaluable insights into the satisfaction level of our new homeowners – where we’ve exceeded expectations and where we can continue to improve. Brookfield SoCal is committed to checking in with recent homebuyers to ensure that we’re constantly going above and beyond to ease the transition into a new home. In their testimonials, our homeowners have said that we are “friendly, professional and informative” and “extremely accommodating” and recognized that we “really care about making [homeowners] happy.”
We always try to be proactive with our customers and their homes, but sometimes things don’t always go as planned. If maintenance is needed on a home before or after the new buyer has moved in, we’ll do everything in our power to correct it as soon as possible.
At Brookfield SoCal, we love hearing our customers say that we provide the best customer experience. In fact, Brookfield SoCal was recently awarded the Eliant Award for Outstanding Customer Experience. This is the third year in a row that our team has been honored with this Homebuyers’ Choice Award for high-volume builders. Each review or award reinforces why we do what we do.
Because, in the end, there’s no greater honor than hearing how much they love their new home. And we’re in the business of creating the best places to call home.