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Brookfield Residential New Home Concierge

December 20, 2022
Couple in their new home surrounded by moving boxes

A commitment to an exceptional customer experience and a firm belief in doing the right thing is nothing new to us at Brookfield Residential. From the moment you choose your homesite to the moment you get your keys (and even after you’ve moved in), we work hard to ensure we’re meeting the needs of you and your family.

Buying a home is an important and exciting event, and deserves to be enjoyed. We know there’s a lot to keep track of when you’re planning a move: setting up utilities, changing your address, and finding movers, just to name a few. To help you focus on the celebration of this milestone, we offer complimentary concierge services dedicated to meet transition needs and provide homeowners with all the knowledge and resources they need to make their move as smooth as possible.

Brookfield Residential Concierge, powered by Virtuo, provides important reminders, helpful tips, and key information to homeowners throughout the moving process. They’re your trusted guide anytime you need support and ensure your move-in is seamless and easy.

How do they help our homeowners? Check it out:

Young couple on a laptop

Staying Informed

Our interactive Brookfield Residential App allows you to instantly access essential information about your new home with just the tap of a finger. From keeping up with the construction process, to accessing your ratified contract, this will be your hub for all things home. You can also log in to the Brookfield Residential Concierge, powered by Virtuo, customer portal through the app.

Utility Set-Up

Our New Home Concierge team will arrange utility service at your new home and disconnection from your previous residence.

A family unpacks boxes on living room floor after moving

Getting Ready for Move-In

1. Reserve a move-in date

To help coordinate the flow and space for your moving truck, it’s important to notify your New Home Concierge and HOA of your planned move.

2. Research moving companies

We’ve built a network of trusted and vetted moving pros, used previously by our homeowners with great feedback. We’re happy to connect you with them for a free quote.

3. Complimentary boxes

We provide a complimentary starter kit of cardboard moving boxes, which we’ll deliver to your home for added convenience.

4. Notify postal service & DMV

We’ll help you change your address with the DMV and forward your mail to ensure a smooth transition.

Kitchen appliances being controlled via phone in a home

Smart Home Services

We’ve partnered with C&R Systems to deliver you the best in smart home technology with myCommand. Our team will help you prepare for your appointment with C&R where they’ll guide you through your smart devices and ensure everything is working smoothly.

Primary bedroom in Plan 5 at Villas at Los Coyotes Country Club by Brookfield Residential in Buena Park CA

Find Your Home

We proudly offer our New Home Concierge services for all of our communities throughout Southern California. Explore where we build and connect with our sales team when you’re ready to learn more. We’ll be expecting you!

FROM THE BLOG