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Brookfield Residential Hits the Mark with Customer Satisfaction in Industry’s Avid Ratings

May 19, 2020
Couple having a drink in the kitchen
Passion, integrity and community are at the heart of everything we do. And we’re proud to say it’s a set of qualities that’s not only earned us a reputation in the industry but also set us apart in the eyes of our customers. Most recently it’s led Brookfield Residential to receive the Avid Benchmark Award for top-quality customer service in North America as well as our Hawaii, Northern California, Calgary and Toronto regions—an honor we couldn’t be more pleased to receive.

Brookfield Residential placed in the top 25 percent of all US builders for service provided based on Avid Ratings, the main customer satisfaction review and rating system in the industry. Using a foundation of homeowner surveys covering the home buying experience, Avid compares and rates builders throughout North America, awarding grades that ultimately reflect customer satisfaction—something of significant meaning to Brookfield Residential, as we value community above all else.

There’s no greater honor than being recognized by the people you serve, and it all starts here with our incredible team. From the sales associates to the new home concierge and design studio managers, each customer service consultant is playing a part to help our buyers feel comfortable, in the know and in good hands from the first time we connect to long after they’ve moved into their new home. And that’s something we’re truly grateful for. 

We look forward to continuing to serve our customers as we guide them along their new home journey. And, as always, we’re committed to delivering and helping homebuyers discover the best places to call home.

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