Our commitment to community, safety and staying connected | Schedule an appointment

Your Safety and Comfort Matter To Us

May 25, 2020
Brookfield Residential Spending time with family Living Room

We’re here for you and our community during these times


We know that community is as important to you as it is to us. In most of the supply-constrained communities where we operate, our business is considered to be providing essential construction in that we supply housing, shelter and often much-needed affordable housing. That’s why we have remained open for business with health and safety top-of-mind from the beginning of the COVID-19 situation.


Now, as government and health authority mandates begin to shift to resume public life and business, we remain dedicated to keeping our team members, homeowners, homebuyers, and business partners safe.


Every one of the communities where we build in North America is at a different phase in its journey to return to a more normalized life. Through it all, we take pride in having remained accessible to our community, as well as customers who are currently in one of the many stages in their home buying and homeownership journey.


Our homeowners continue to rely on us to be there if they want us to service their warranty needs. Homebuyers are counting on us to keep pace with their construction needs, right up to the day they will pick up their keys. Any community member who has found themselves searching for a home and needs a builder who can help them secure shelter for their family can turn to us.



More ways to connect.


During our response to COVID-19, we leaned on our health and safety experience and track record of innovation to enhance the ways you can safely and comfortably connect with us.


We continue to offer and recommend virtual appointments and self-guided tours on your own schedule with myTime. We are adding more virtual tours to our online home profiles every day, and an online sales representative is never more than a click away.


While most of our sales centers have extended the hours when they are open, we encourage our customers to first engage us virtually before setting an in-person appointment or visiting us. When you prefer to connect in-person, we want you to know that we are committed to keeping you and our team safe.


Whether we meet at one of our model homes, sales centers, construction sites, trailers, or offices, you can take comfort in knowing that we have stringent health and safety standards and hygiene protocols in place. Our preventative health measures and technologies are designed and in place to help you feel as safe during your visit with us as you do at home.


When you make an in-person appointment with us, we’ll have a few questions about your health and travel history at the time of your appointment to ensure the best timing of your visit, and we will be happy to continue to meet your needs.


To schedule an appointment, please contact your local sales team.


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