How does Brookfield appoint a Manager for our condominium? We believe that person is as important as the Management company.

Our success as an organization is dependent on the quality of our Property Managers and every other individual working for us. Placement of the right person in your building is as important to us as it is to you.

We believe that we will be more successful in this endevour than our competition. Almost everything we do is designed to select those individuals with the right caring attitude and to train, educate, support and mentor those individuals. Those activities occur in a wide variety of ways. It starts with our Service Excellence Program shortly after the employee joins Brookfield. This is followed up with a specific training program in Brookfield’s approach to condominium administration and then another course in proper budgeting using our budget template. All Brookfield Property Managers must have a professional designation or be working in obtaining one. The Association of Condominium Managers of Ontario has sanctioned staging of the 4 ACMO courses in-house. All mid-term and final exams are marked by individuals appointed by ACMO and would have no relationship with Brookfield.

In addition to our internal training programs there are many other ways to develop the competencies of our employees.

- Monthly Property Managers’ meetings are held to address a wide variety of issues including changing legislation and regulations, changing technologies, the latest in case law, detailed training by third party experts in everything from using the correct paint to adjusting insurance losses and new products, services or ideas that have been developed by either senior staff at Brookfield or some of our most creative Property Managers;

- Our e-Library provides a wealth of information that is invaluable to our Property Managers and allows them to research or complete a task more efficiently;

- All of our staff are kept up to date with everyone’s e-mail address. Our Managers network with one another when checking a reference for a supplier, looking for someone with a similar problem to solve or informing everyone of a great solution that worked;

- Our Regional Managers have fewer Managers and fewer sites to oversee than required by our competitors. This allows them to spend more time with our staff on-site and to provide them with the benefit of their knowledge and experience;

- When a problem needs to be solved, there are no reporting lines. Our Property Managers have instant access to any one of our 10 Regional Managers and our Senior Management. Those individuals alone have 250 man years of experience managing condominiums.

Brookfield works extremely hard at not only being the supplier of choice to the condominium market but also being the employer of choice to those who have chosen a career in this industry. Our employees are our only asset. Competitive compensation, superior benefits, training, manageable work loads, opportunities for advancement and having a shoulder to tap on sets us apart and results in the placement of a qualified and professionally designated employee who has the vast experience and expertise of others at his or her finger tips.